Communicating with Travellers in a Crisis

28 November 2016 ,  —


TravelTracker 7 launched by International SOS and Control Risks

International SOS and Control Risks have unveiled the latest version of the world’s leading traveller tracking and risk mitigation solution, TravelTracker. The new TravelTracker 7 advances the communication capabilities between an organisation and their travellers in times of crisis, and provides a streamlined user experience.

tt7 press release main picture 

Tim Daniel, Senior Advisor, Innovation & Business Strategy, International SOS, said: “Accounting for staff; communicating safety instructions; finding out if your people need assistance – these are all imperative actions during a crisis. Emergency communications must be multi-channel to ensure people that may be affected by a crisis have the information they need to reduce their exposure to associated risks. The new communication capabilities available with TravelTracker 7 were built so that people exposed to a crisis know what is happening; are quickly and clearly advised as to what actions they should take; and have a means to contact their organisation if they need help.”  

TravelTracker 7 provides new multi-channel communication capabilities that allow users to communicate with travellers through multiple communication methods including email, SMS and text-to-speech protocols and provides automated “resend” capability to ensure travellers acknowledge the message / respond to it. The messages can be sent out as a ‘one-way message’ to broadcast information to travellers and obtain confirmation or as a ‘two-way message’ to obtain specific responses from travellers and provide appropriate support. 

Erin L. Wilk, Facebook Global Security, Global Travel Safety and Security Manager commented, “We’re very encouraged by the new communication features of TravelTracker. The solution further demonstrates the critical role technology plays in supporting traveller accounting efficiencies and bolsters our ability to support Facebook employees around the world.”

Additional product enhancements available in TravelTracker 7 include:
  • Map visualisation capabilities. Ability to add company buildings, preferred hotels and other locations of interest for at-a-glance visualisation against current traveller locations, risk ratings, and any active medical and security alerts.
  • Convenient access to the TravelTracker dashboard from tablets and smartphones when on the go.
  • Streamlined user interface to enhance search capabilities. 
  • Compliance status indicator. Ability to view traveller’s compliance with corporate travel policy through one platform. 
  • User experience. Improvements to user interface, system performance and browser compatibility.

TravelTracker is an award-winning  traveller tracking solution. Organisations around the world rely on the tool to help reduce risks to their people during and after crisis. More than 2.8 million international travellers are able to be located in times of crisis due to TravelTracker. 

About International SOS and Control Risks

Our alliance brings together two of the world’s leading medical and security specialists, International SOS and Control Risks. Our combined resources and expertise are well placed to meet the customers’ growing need for integrated travel security risk services. Our solutions ensure that mobile employees are safe and productive and help employers with their duty of care obligations. 50 dedicated experts, located across the globe with access to over 200 dedicated travel security experts through 26 regional Assistance Centres and a partner network of over 700 accredited providers, produce global travel security information and analysis 24/7. We also provide travel security training, preventative travel assessment, support with the development of travel security risk policies, evacuation plans and the latest technology to enable clients to track and communicate with their mobile employees.

1 Travel Tracker won ‘Best Specialist Business Travel Product’ award at the Business Travel Awards in 2015 and ‘Most Innovative use of Technology’ Award at the Forum for Expatriate Management, EMMA Award in 2014.