Global Certification to ISO 9001

International SOS, the world’s leading medical and travel security services company, has achieved global certification to ISO 9001:2008.

ISO 9001 is a family of standards related to quality management systems and designed to help organisations ensure that they meet the needs of customers, shareholders and employees. The certification of compliance with ISO 9001 recognises that the policies, procedures and processes of International SOS enforce consistent quality in the services provided to their customers.

The certification applies across all International SOS business lines and service offerings, including its Assistance Centres, remote medical sites, clinics, medical supply chain services, and health and travel security services.

Arnaud Vaissié, co-Founder, Chairman, and CEO of International SOS, said:

“We continually assess our procedures, processes and training to achieve and maintain the highest level of best practices. We do so by measuring ourselves against international standards. The ISO certification ensures our clients receive a consistent experience across the International SOS service platform, anywhere in the world.”

The ISO 9001:2008 certification was awarded by SQS (Swiss Association for Quality and Management Systems) and is valid until September 2018.

Vaissié continued:

“We have always had a strong quality management programme that focuses on clients. By pursuing ISO 9001 certification across all business units, we can be more scalable and adaptive. This is especially important as more people travel and work overseas, and need a trusted medical and security partner.”

In 2010, the Group began working with the Swiss Association for Quality and Management Systems (SQS), to develop an external certification programme (based on independent and international standards) to validate the company’s internal quality management system. SQS was selected because of its specialist auditors with medical expertise.

International SOS has achieved compliance to a number of ISO standards as part of its continuous quality programme. It’s Assistance Centre in London was the first service platform in the world to be certified in the delivery of telehealth services (ISO/TS 13131:2014 ED1). The International SOS medical supply services facility in the United Kingdom achieved certification in compliance with ISO 14001:2004 in 2015. ISO 14001 details the criteria for an environmental management system. 

International SOS provides medical and travel security services 24/7/365 to clients working and travelling aboard. For more information about International SOS’ Quality Programme, visit https://www.internationalsos.com/about-us/quality.

About the International SOS Group of Companies

The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability.

Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 12,000 organisations, including the majority of the Fortune 500, as well as mid-size enterprises, governments, educational institutions and NGOs. 12,000 multicultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days.   

To protect your workforce, we are at your fingertips: www.internationalsos.com