English
International SOS secures global recognition for quality
London
International SOS is proud to announce that all its 27 assistance centres are now fully certified by a leading global auditor of quality management systems.
Global ISO 9001:2008 certification recognises high quality, consistent and comprehensive service delivery across the group’s entire assistance network. It requires businesses to demonstrate the highest standards of organisation and operations and is recognised and respected worldwide.
International SOS now has the world’s largest ISO certified network of medical and security assistance centres. The group helps organisations protect their people across the globe, from more than 700 locations in 76 countries. Last year its assistance centres handled 4.52m calls.
International SOS has maintained a robust internal quality management programme for many years, covering all areas of the operational delivery structure.
To complement this, in 2010 the group began working with the Swiss Association for Quality and Management Systems (SQS), to develop an external certification programme (based on independent and international standards) to validate the company’s internal quality management system.
SQS was selected because of its specialist auditors with medical expertise. The relationship had the support and encouragement from our clients, who increasingly seek this level of quality assurance.
In addition to the internal auditing of all Assistance Centre operations, clients now have the additional reassurance that we also have an external audit programme assessing the following areas:
Assistance Centre Operations
Medical Assistance and Transportation
Government service delivery operations
Travel Security Services
Flight Desk
Medfit, Healthcare Management Service
Global Assistance Network
Aspire Lifestyles Service (Concierge)
Human Resources
Information Technology
Finances
Sales and Marketing
David Johnson, Group Director, Operations at International SOS said:
“International SOS is delighted to have secured this hugely respected certification. This recognises that our worldwide operations are extremely well placed to serve our customers’ needs. We see this as a key step in our development of a group-wide, comprehensive and total quality management programme across our assistance operations.”
Mr. René Wasmer, Member of the SQS Executive Board said:
“SQS certified companies have demonstrated they have superior quality management processes in place, meet regulatory requirements and are continually working to ensure customer satisfaction. The certification illustrates the company’s continued dedication to ensure its healthcare services meet the highest standards globally.”
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Notes to Editors
About the International SOS Group of Companies The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help protect your people, your organisation's reputation, as well as support your compliance reporting needs. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group, headquartered in London & Singapore, is trusted by 12,000 organisations, including the majority of the Fortune 500, as well as mid-size enterprises, governments, educational institutions and NGOs. 12,000 multicultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 90 countries, 24/7, 365 days.
To protect your workforce, we are at your fingertips: www.internationalsos.com
