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On 21 January 2015, International SOS received a call from a representative of Group Five, a leading African construction, concessions and manufacturing group. As a client of International SOS, they needed support for an employee who had been diagnosed with malaria and admitted to a hospital in the Democratic Republic of Congo (DRC).
The case background
- Security: at that time the DRC was a high-risk zone for travel, with only essential travel and flights being recommended due to violence and unrest on the ground. The International SOS and Control Risks security team was called upon to provide advice and support and subsequently declared the Air Ambulance mission safe to proceed on condition that certain locations were avoided. Through the combined efforts of International SOS personnel, landing permits for the Air Ambulance were swiftly obtained and our security team’s instructions closely followed, thereby ensuring the overall safety of the patient and the medical crew.
- Medical treatment: the severity of the patient’s condition meant that complex and long term medical treatment was required. International SOS constantly monitored the patient’s condition and evaluated the medical treatment being administered by the treating doctors. We also maintained on-going communications with Group Five’s Authorised Persons (the key client contacts) regarding the patients case. Through our recommendation, Group Five agreed that the patient would benefit from having support from a family member during his treatment. We therefore proceeded to assist with all the transport and accommodation logistics for the relative, including the provision of documents required to obtain a South African visa.