Last updated: 16 December 2015

Prevention works; effectively mitigate risk to protect your employees and business  

Today, our network of 5,600 medical professionals and 200 travel security experts look after our clients 24/7 no matter where their business takes them. In an ever-changing world, the growing focus has been on the importance of prevention and the necessity of preparing employees before they leave home.

By adopting a robust, preventive programme – you can keep your employees safe and well while ensuring business continuity.

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“The... Ebola outbreak is a case in point” says Zain Reddiar, Head at International HR Operations of MTN Group in South Africa: “The moment we realised this could be a concern for our people and our operations, we talked to International SOS. The response was immediate – something we needed and came to expect.” 


Data collected from our 27 assistance centres show that in the past three years medical advice cases have increased by nearly half; with a 29% rise in travel security advice in the last year alone. Most significantly, the number of cases where evacuation and/or repatriation has been prevented has risen by 10%.

This demonstrates how prevention works; costly emergencies are avoided and in doing so, business’ enjoy a return on investment. 


We provide over five million services a year, our specialist teams are able to:

  • Assess and understand the risks of exposure at your destination: We analyse and evaluate any location you are sending your employees to and recommend measures that help mitigate risks.
  • Educate your travellers before they depart: Through our specialist security information and education programmes, we help you to prepare your travellers for the local situation as well as advise on measures to take should the situation deteriorate.
  • Provide around the clock access for your travellers to specific local advice: Our qualified doctors and security specialists are there for your employees, no matter what, where or when.
  • Stay connected with your travellers and keep track of them in a high risk location: We make sure your employees receive the latest information and are prepared at all times.

Zain Reddiar continues: ‘We can’t leave anything to chance and wait for something to go wrong: Education, prevention and preparation have always been really important for us. Our work with International SOS is one proof point that shows our people that we are an organisation that cares and takes their well-being seriously.”

MTN Group is a leading telecommunications operator in emerging markets, connecting 219.2 million people across Africa and the Middle East.